Dishah Strategic Solutions Private Limited
Management Consultants in Chennai
dishahconsultants.com
Address
Vaikund Sundaram, Vendarasi Amman Koil Street, Karapakkam. P.C. 600097, Chennai, Chennai.What you should know about Dishah Strategic Solutions Private Limited
Dishah is a management consulting firm that combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our expertise varies from Strategy designing to implementation, consulting in the areas of
Commercial Excellence
At Dishah, we understand the value of taking a holistic view of sales. We help clients completely transform their sales organization by boosting growth, reducing cost and building best-in-class capabilities.
Customer Loyalty
At Dishah, we help clients maximize revenue and margin at every step along the consumer decision journey, from acquisition to upsell/cross-sell to loyalty and retention. We work with clients to analyze the behaviors and needs that characterize their most valuable customers, determine the right objectives (e.g., drive customer value versus retention), and identify the best ways of accomplishing the set objectives.
Service Operation
Dishah’s PEM™ helps our Clients improve operational efficiency by paying more attention to process management and improvement. We show our clients where performance enhancements and efficiencies can be gained that will translate into cost-savings. Our approach focuses on moving rapidly from the current state to the desired state—the mature environment. In doing so, our clients recognize an increased rate-of-return in the fulfillment of their strategic initiatives.
Business Process Management
The shift to becoming a process-oriented organization is difficult. It requires a new way of thinking and a new way of working. We help Executive Management understand what they are doing, streamline the confusion associated with change, and help enjoy the rewards of being a process managed company.
Organizational Change Management
At Dishah, we help you apply an integrated planning process by putting in place a successful change and/or transformational strategy that focus on integrating multiple streams of work successfully along with providing a sustained performance. This is achieved by implementing change readiness assessment, 1:1 coaching, and transition and redeployment services that enable organizations to successfully navigate through the change.
Service Transformation
With our STR™ Methodology, we perform clear assessment of your IT strategy, develop a roadmap, and establish metrics and controls in place to ensure being on right track, setup a Transformation model to improve and deal with future needs.
STR™ team works with companies to enable them to execute right strategies and allow them to shift gears and adapt as priorities change over time. With limited dollars to spend on IT, ensuring you’re putting your money where your priorities are is essential to getting the most out of your investment.
IT Service Management Consulting
Dishah’s Service Management Framework (DSMf) helps inenhancing operational efficiencies and effectiveness of teams. DSMf’s main charter is to leverage process management principles to drive continuous improvement through tactical interventions and strategic transformation initiatives that result in clear business benefits.
Sales Excellence | Support Excellence |Customer Relationship Management | Customer Lifecycle Management
Dishah help clients strategize and optimize Service operations that are tailored to the needs of key customer segments–while balancing quality and cost objectives–play an integral role in any company's success. Our work helps company’s jump start a cycle of increased employee satisfaction, improved service quality and improved customer loyalty that impacts both the top and bottom line.
Process Standardization
Through Dishah’s business process standardization efforts, we help organizations improve overall performance by enhancing operational efficiency, people efficiency and governance efficiency, thus decreasing cost and reducing cycle times.
Operational Maturity
At Dishah, we use BOOST (Begin-Operate-Optimize-Standardize-Transform) maturity model, to assess the maturity of your processes through a well-defined proprietary assessment toolkit. Upon maturity lev
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Services
Organizations paralyzed with complex sales model, that are not focused on their high value customers, stranded with increasing sales and market expenses at the cost of
decreasing revenues.
We improvise and execute your strategy. You get above-market growth.
Coordinating the sales force and sales channels — two critical aspects of any company’s efforts to go to market — is a complex process that demands a clear strategy,
and the capabilities to make that strategy work.
To help our clients gain competitive advantage, we utilize rigorous analysis and a deep understanding of organizational processes to unlock the potential of marketing
and sales resources. And, in order to realize sustainable economic impact, our work extends across strategy, planning, execution, and capability-building.
Within the sales and channel management function, our specific service offerings include -
Sales force effectiveness
For a company’s sales force to succeed, it must be able to target customers effectively and efficiently. This service offering supports clients in understanding
customer requirements, designing the sales and service approach and coordinating the processes, systems, and structures needed to support a high-performing sales
force.
Key account management
Determining the proper size, composition, and capabilities needed to attract and retain large customers is a highly complex task. The key account management service
helps companies work more strategically through the design and deployment of account teams that can coordinate these efforts across BUs / product lines.
Channel management
The channel management service offering advises companies on how to build tailored business streams to more effectively manage their business within and across
channels: setting investment priorities and key areas of operational focus; managing channel conflict; bundling capabilities to better and more profitably serve
customers.
Point-of-sale performance
Most companies don’t use Point-of-sale (POS) data effectively. The POS performance service offering helps clients use this real-time data to develop effective pricing,
promotion, assortment and loyalty programs, build collaborative relationships with distribution partners, and capture benefits from a more efficient and responsive
supply chain.
Customer Loyalty
It is important to ensure that loyalty isn’t an afterthought. Otherwise your money is simply flying out the door. And it’s only matter of time until your customers
follow.
Effective Customer Loyalty program can enable powerful customer interaction strategies that power significant business growth and profitability.
In practice, our work focuses on three primary activities:
Driving customer lifetime value through Optimizing loyalty programs
Our team helps clients build integrated, cross-functional programs through an in-depth understanding of affinity and traction in relation to new and existing
customers. We also help clients create and monetize loyalty programs. Lastly, we help clients fine tune the program features to maximize returns going forward.
Implementing front-line transformational change
Based on the insights generated by customer data, we also work with clients to develop transformation programs that help those on the front lines change their
behaviors. We help strike the right balance between strategies and the practical front-line change.
Improving the customer experience.
Optimizing the “customer experience” (CE) can create real and quantifiable value for companies—but only with a compelling and cost effective CE strategy linked to the
broader strategy of the business.
At Dishah, we helps clients think through
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Payment methods we use:
- Bank transfer
- Bank check
- Other payment methods
Cash is accepted
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